Travel Assistance
Medical help, transport and medicines if you suddenly fall ill or have an accident abroad.
With Travel Assistance Abroad insurance you receive:
- qualified medical assistance around the clock, transport to a medical facility and medicines if you suddenly fall ill or have an accident while travelling or staying abroad;
- compensation within the overall limit of liability set in the insurance contract;
- reimbursement of the costs incurred because of the insured event.
The insurance is taken out for a period of 1 to 365 days. The covered risks are grouped into two options.
Option A
Medical costs abroad following an accident or acute illness:
- medical transport to the nearest hospital or doctor;
- outpatient treatment;
- fees of doctors and other medical staff;
- admission to hospital;
- tests and X-ray diagnostics;
- medicines prescribed by a doctor as part of the treatment;
- emergency dental care for an abscess, pulpitis or tooth extraction;
- repatriation costs.
Option B
Everything in Option A, plus:
- transport of mortal remains;
- death and permanent loss of working capacity following an accident;
- a daily allowance for a hospital stay;
- theft, loss and delay of baggage;
- flight delay;
- rescue costs;
- legal costs;
- civil liability to third parties.
What to Do If an Insured Event Happens
Within 48 hours, notify the assistance company, Eurocross Assistance, and ask it for help. Its contact number is in your insurance documents. For an insured event in Turkey, using Eurocross Assistance is mandatory.
If you do not notify Eurocross Assistance in time, or do not go to the medical facility it names, you pay for the emergency care yourself and then submit your claim to the insurer. If you have not used Eurocross Assistance, notify the insurer within 7 days, at the claims centre of ZD Euroins AD.
- Theft of baggage: within 24 hours of discovering the theft, report it to the local police or another authorised body, and give the insurer the document they issue together with your declaration. You must also prove that the stolen items existed and what they were worth.
- Lost or delayed baggage: provide invoices for the essentials you bought, a declaration or certificate from the airline stating the reasons, and your flight ticket.
- Flight delay: provide a declaration or certificate from the airline stating the reasons for the delay, and your flight ticket.
If you have not used Eurocross Assistance, the compensation is set and paid after the insurer checks the original documents listed in the General Terms of the insurance. For a worry-free trip, read the General Terms before you set off.
Insurance for Your Trip
The price is on request: it depends on the period, on whether you travel in Bulgaria or abroad, and on the cover. Write to us or call and we will send you the current terms and price.